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The top image is a screen shot of what a PDF template should look like when opened in Adobe Reader on a PC. The template will look very similar on a MAC, but the tabs and menu items may be in different areas. Please see the second image for how the banner should look on a Mac. The editable areas will appear blue on most systems. If they appear clear or white, you may not have the template opened in Adobe Reader. If you are positive that you have Adobe Reader DC on your system, you will be able to go into your downloads and right click on the template and choose Adobe Reader DC as the program in which you choose to open the template. Some systems default to opening PDFs in a different PDF reading software or in a Wed browser in preview mode. The template will only work and save properly using Adobe Reader DC.